Liaison, Training & Developmet Officer

Barking & Dagenham Council; London Borough of Barking and Dagenham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Career development

Wellbeing initiatives

Job summary

Barking & Dagenham Council is seeking a proactive Liaison, Training & Development Officer to design, deliver and evaluate training for Parking Services. You will work with managers to identify skills gaps and implement a Parking Enforcement Training and Accreditation Scheme to drive continuous improvement.

The role requires strong communication, coaching and the ability to develop learning solutions across a diverse audience, including residents, businesses and visitors.

Qualifications

• Experience designing, delivering and evaluating workplace training programmes.
• Experience identifying learning needs and developing targeted training solutions.
• Experience producing training materials, manuals, presentations and procedural documents.

Responsibilities

• Designing, delivering and evaluating training programmes across Parking Services.
• Delivering induction training, technical systems training and refresher programmes.
• Identifying training needs through audits, performance data and management feedback.
• Developing and maintaining training manuals, presentations, procedures and learning materials.
• Supporting colleague development, career progression and succession planning initiatives.
• Coaching, mentoring and assessing staff performance and competence.
• Supporting the delivery of professional qualifications and accreditation programmes.
• Creating and reviewing operational procedures, policies and risk assessments.
• Supporting training relating to parking enforcement, investigations, fraud prevention, removals, permits and compliance activities.

Skills

Training design

Delivery of training

Needs analysis

Communication

Coachingmentoring

IT skills

Knowledge of parking enforcement

Education

Level 3 Award in Education and Training (AET)

Tools

Learning Management System

Job description

Develop People. Improve Performance. Shape the Future of Parking Services. We have an exciting opportunity for an enthusiastic and motivated Liaison, Training & Development Officer to join our Parking Services team. This pivotal role will support the delivery of our Learning & Development Strategy by designing, delivering and evaluating training programmes that enhance individual capability and improve service performance across Parking Services. You will help ensure our workforce has the knowledge, skills and confidence required to deliver high-quality services to residents, businesses and visitors. Working closely with managers and operational teams, you will identify skills gaps, develop innovative learning solutions and support the implementation of a Parking Enforcement Training and Accreditation Scheme, helping create a culture of continuous learning and professional development. What You'll Be Doing:

• Designing, delivering and evaluating training programmes across Parking Services.
• Delivering induction training, technical systems training and refresher programmes.
• Identifying training needs through audits, performance data and management feedback.
• Developing and maintaining training manuals, presentations, procedures and learning materials.
• Supporting colleague development, career progression and succession planning initiatives.
• Coaching, mentoring and assessing staff performance and competence.
• Supporting the delivery of professional qualifications and accreditation programmes.
• Creating and reviewing operational procedures, policies and risk assessments.
• Supporting training relating to parking enforcement, investigations, fraud prevention, removals, permits and compliance activities.
• Level 3 Award in Education and Training (AET) or equivalent qualification, or significant experience of designing and delivering training within a workplace environment., We're looking for a confident trainer and communicator with a passion for developing people and improving services.

You will have:

• Experience designing, delivering and evaluating workplace training programmes.
• Experience identifying learning needs and developing targeted training solutions.
• Experience producing training materials, manuals, presentations and procedural documents.
• Strong communication and presentation skills with the ability to engage a wide range of audiences.
• Experience coaching, mentoring and supporting staff development.
• Knowledge of parking enforcement operations and relevant legislation.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong IT skills, including the use of learning, operational and reporting systems.

Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you'll find active communities and a place that consistently punches above its weight. The borough is changing - and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it's on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We're even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we've been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we're focused on what matters most to local people. We're creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what's best for the future of Barking and Dagenham. As an Investors in People Gold Award employer, we're serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.