Civil Enforcement Officer

Marston Holdings; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible shift patterns

Competitive leave and family-friendly

Full training and uniform

Health and gym discounts

Green travel schemes

Pension and death in service

Job summary

Marston Holdings, together with our NSL brand, seeks Civil Enforcement Officers to patrol streets and car parks, guiding the public and enforcing parking rules. The role requires working outdoors in all weather, maintaining professionalism, and reporting issues to support safe, accessible neighbourhoods.

Applicants should hold a full UK driving licence, be physically resilient, and demonstrate integrity and fairness in all interactions, with DBS clearance subject to the offer.

Qualifications

• Must be able to work outdoors in all weather conditions
• Full UK driving licence is essential
• Strong communication and customer service skills
• Commitment to community safety and fairness

Responsibilities

• Patrol streets and car parks with confidence and professionalism
• Advise the public on where to park safely
• Spend extended periods outdoors on your feet
• Issue notices to promote fair and safe parking
• Help keep traffic moving and neighbourhoods accessible
• Report issues such as abandoned vehicles or blocked access
• Collaborate with local authorities and councils
• Act with integrity to ensure a safer community

Job description

A role with responsibility, purpose and real impact in your community. This is a role for people who value independence, take responsibility seriously, enjoy working outdoors and are motivated to make a positive difference in their local community. As one of our Civil Enforcement Officers - also known as Traffic Wardens or Parking Attendants - you’ll help keep streets safe, accessible and fair for everyone. Every day is varied and engaging, requiring accountability, sound judgement and the ability to work outdoors in all weathers while playing an important part in supporting the public.

What you’ll be doing:

• Patrolling streets and car parks with confidence and professionalism
• Supporting the public with clear, helpful guidance, including advice on where to park safely
• Spending extended periods outdoors on your feet, staying active in all weather conditions
• Encouraging fair and safe parking by issuing notices when required
• Helping to keep traffic moving and neighbourhoods accessible
• Reporting issues such as abandoned vehicles or blocked access points
• Working in partnership with local authorities and councils
• Acting with integrity and contributing to a safer, more welcoming community

What makes a great Civil Enforcement Officer:

• Enjoy working alone for extended periods and value being part of a supportive team
• Physically resilient and happy outdoors in all weathers
• A high level of self-motivation and accountability
• Strong people skills with a calm, professional, approachable manner
• Care about fairness, community safety and doing the right thing
• Confident and consistent when dealing with challenges
• Full UK driving licence is essential for this role as driving is a requirement

What’s in it for you:

• Flexible shift patterns for work-life balance
• Competitive leave and family-friendly benefits
• Full training, development and uniform
• Health and well-being support and gym discounts
• Retail, travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you do

About Us:

Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology‑enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence on the streets - working closely with residents, visitors and partners to keep public spaces moving, accessible and welcoming for everyone.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all