Civil Enforcement Officer

Marston Holdings Limited; Cheltenham; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Training and uniform

Health & wellbeing support

Gym discounts

Pension

Green travel schemes

Staff recognition

Job summary

Marston Holdings Limited is seeking Civil Enforcement Officers to patrol streets and car parks, provide clear guidance to the public, and support safe, fair parking in the community. You will spend extended periods outdoors in all weather, enforce parking rules, and report issues to local authorities, contributing to safer, more accessible neighbourhoods.

The role emphasizes integrity, independent work, and teamwork in partnership with councils, with full training and a uniform provided.

Qualifications

• Ability to work outdoors in all weather conditions.
• Strong judgement and accountability.
• Good communication and customer service skills.
• Reliable and self-motivated with ability to work alone or in a team.

Responsibilities

• Patrolling streets and car parks with confidence and professionalism.
• Supporting the public with clear, helpful guidance, including advice on where to park safely.
• Spending extended periods outdoors on your feet, staying active in all weather conditions.
• Encouraging fair and safe parking by issuing notices when required.
• Helping to keep traffic moving and neighbourhoods accessible.
• Reporting issues such as abandoned vehicles or blocked access points.
• Working in partnership with local authorities and councils.
• Acting with integrity and contributing to a safer, more welcoming community.

Skills

Patrolling streets

Public guidance

Outdoor work

Fair enforcement

Community safety

Driving licence

Job description

Civil Enforcement Officer

A role with responsibility, purpose and real impact in your community

This is a role for people who value independence, take responsibility seriously, enjoy working outdoors and are motivated to make a positive difference in their local community. As one of our Civil Enforcement Officers - also known as Traffic Wardens or Parking Attendants - you’ll help keep streets safe, accessible and fair for everyone. Every day is varied and engaging, requiring accountability, sound judgement and the ability to work outdoors in all weathers while playing an important part in supporting the public.

What you’ll be doing:

• Patrolling streets and car parks with confidence and professionalism
• Supporting the public with clear, helpful guidance, including advice on where to park safely
• Spending extended periods outdoors on your feet, staying active in all weather conditions
• Encouraging fair and safe parking by issuing notices when required
• Helping to keep traffic moving and neighbourhoods accessible
• Reporting issues such as abandoned vehicles or blocked access points
• Working in partnership with local authorities and councils
• Acting with integrity and contributing to a safer, more welcoming community

What makes a great Civil Enforcement Officer:

• Enjoy working alone for extended periods and value being part of a supportive team
• Physically resilient and happy outdoors in all weathers
• A high level of self-motivation and accountability
• Strong people skills with a calm, professional, approachable manner
• Care about fairness, community safety and doing the right thing
• Confident and consistent when dealing with challenges
• Driving Licence Preferred but not essential

What’s in it for you:

• Competitive leave and family-friendly benefits
• Full training, development and uniform
• Health and well-being support and gym discounts
• Retail, travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you do

About Us:

Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology‑enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence on the streets - working closely with residents, visitors and partners to keep public spaces moving, accessible and welcoming for everyone.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all

INDT