City Centre Engagement Officer (CDC)

Doncaster Council; Doncaster; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing support

Pension scheme

Job summary

City of Doncaster Council is seeking a City Centre Engagement Officer to help develop a safer, cleaner, and vibrant city centre. You will engage with residents, visitors and businesses, working with partner organisations to deliver timely advice and support.

The role requires excellent communication and the ability to operate across multiple agencies, with shifts including early starts, late evenings, weekends and public holidays. Permanent contract on 37 hours per week.

Qualifications

• Excellent communication skills and ability to work with multiple agencies.
• Experience engaging with residents, businesses and public, voluntary and faith sectors.
• Willingness to work a shift pattern including early starts, late finishes, weekends and public holidays.

Responsibilities

• Provide highly visible public engagement, support, reassurance and guidance to city centre users.
• Gather information and provide support to partners for early intervention, enforcement and compliance.
• Address anti-social and criminal behaviour in the city centre using the PSPO.
• Identify and deliver day-to-day problem solving to pre-empt issues.
• Support planning and delivery of city centre events and civil emergency responses.
• Ensure safety and cleanliness of the city centre and maintenance of equipment.

Skills

Communication skills

Public engagement

Multi-agency collaboration

Visible presence

Job description

credit_card Salary Grade 7, £29,542 to £32,578 + shift allowance

work_outline Basis Full time

Job profile for City Centre Engagement Officer (CDC)

City Centre Engagement Officer (CDC)

location_on Civic Office 30/09/2026 City Centre Engagement Officer (CDC)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Grade 7, £29,542 to £32,578 + shift allowance Contractual hours 37 Basis Full time Region Doncaster Job category/type Community Date posted 24/09/2026 Job reference REQ22578 Attachments attachment Technical, Specialist, Supervisor 3 - job profile.docx attachment Benefits booklet.docx attachment Job Role Summary.docx

Job description

Based at: Civic Office, Waterdale, Doncaster

Salary details: Grade 7, £29,542 to £32,578 + shift allowance

Contract Type: Permanent

Hours: 37 hours per week

Closing Date: 30th September 2026

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of City Centre Engagement Officer.

Doncaster new city, new opportunities

We are about to embark on an ambitious programme of change in our city centre. Residents and businesses are telling us that our city centre needs to be safer and cleaner, and we are listening. We’re going to start by recruiting local people who know the city and want to help it reach its full potential. If you are someone who wants to make a difference, our city centre needs you!

To be able to support our city to be thriving and vibrant, we are looking to recruit City Centre Engagement Officers to join our team. Our staff work covering seven days on a shift pattern which includes early starts, late evening finishes, weekend and Bank Holiday working. The jobs in the city centre focus on engaging with members of the public and working in partnership with residents, businesses, visitors and other public, voluntary and faith sector organisations.

The post holder must possess excellent communication skills and will be required to work with multiple agencies to ensure that the correct support and advice is given to residents, business, and users of the city centre, and as such, apply problem-solving daily in these challenging and rewarding roles. You must also like the outdoors and being highly visible on the street.

To support the growth and vitality of our city, the roles will:

Provide highly visible public engagement, support, reassurance, information, advice and guidance with city centre users, residents and businesses.

Gather information, intelligence and provide support to partners to support early intervention, prevention, enforcement and compliance within the city centre.

Work with partners to provide a visible presence and effective responses to address anti-social, unseemly and criminal behaviours in the city centres, making effective use of the City Centre PSPO.

Identify, plan, deliver and/or advise on day-to-day problem solving in the city centre focussed on prevention and early intervention to seek a timely resolution.

Provide support for the planning and delivery of city centre events and/or events linked to civil emergencies.

Ensure safety and cleanliness of the city centre and town centres, including the upkeep of equipment and street furniture is maintained.

We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Please review the job summary and profile and demonstrate in your application how you meet the required criteria.

Shortlisting will take place week commencing 5th October 2026 and interviews are anticipated on week commencing 12th October 2026.

For further details or an informal chat please contact Zac Todd on 07773965950 or [e-mail] .

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email ( [e-mail] ) or visit the Advance website ( www.advancedoncaster.co.uk ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

English Fluency Duty Under the Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.

Confirmation of appointment will be subject to a medical assessment.

Address
Civic Office
Waterdale
Doncaster
DN1 3BU