Cisco Engineer

Anson McCade; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider is seeking a skilled Cisco Lead Engineer to join their on-site team in Stevenage. This critical role focuses on supporting and developing voice and video communication infrastructure across a global enterprise environment. The ideal candidate will have significant experience with VoIP systems and Cisco technologies, providing an excellent opportunity for technical growth and leadership in a complex setting.

Qualifications

• 5+ years’ experience with VoIP systems and Cisco UC.
• Strong networking foundation with VoIP traffic flow.
• Proven ability to manage incidents in high-availability environments.

Responsibilities

• Lead engineer for Cisco UC and telephony infrastructure.
• Troubleshoot call quality and connectivity issues.
• Collaborate with teams for project delivery.

Skills

VoIP systems

PBX platforms

Cisco Unified Communication technologies

SIP

H.323

network diagnostics

QoS

Tools

Cisco UC platforms

VMware environments

Job description

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This range is provided by Anson McCade. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Security Clearance: Candidates must be eligible for SC clearance and must be a sole UK passport holder.

A leading technology services provider is seeking a skilled Cisco Lead Engineer to join their on-site team in Stevenage. This is a critical role focused on supporting and developing voice and video communication infrastructure across a global enterprise environment.

The ideal candidate will have significant experience in VoIP systems, PBX platforms, and Cisco Unified Communication technologies, with a strong ability to diagnose and resolve complex issues in large-scale, distributed networks.

Key Responsibilities:

• Act as the lead engineer for Cisco UC and telephony infrastructure, handling Level 2/3 support and escalations.
• Support and maintain Cisco UC platforms including CUCM, Unity Connection, Jabber, and Webex.
• Troubleshoot and resolve call quality, signalling (SIP/H.323), and connectivity issues.
• Collaborate with other operations teams to support project delivery and ensure platform stability.
• Lead local incident response and support global change and project initiatives.
• Provide knowledge sharing and technical mentoring to colleagues.

Required Skills and Experience:

• 5+ years’ experience working with VoIP systems, PBX platforms, and Cisco Unified Communications.
• In-depth knowledge of SIP, H.323, and other voice signalling protocols.
• Strong networking foundation, with an emphasis on VoIP traffic flow, QoS, and network diagnostics.
• Proven ability to manage incidents and troubleshoot complex issues in a high-availability environment.
• Experience with Cisco video platforms such as TMS, Pexip, and Cisco endpoints is desirable.
• Familiarity with VMware environments and relevant tools is a plus.

This is an excellent opportunity for a technically capable engineer to step into a lead role within a complex and rewarding environment. The position offers hands-on responsibility, global exposure, and the chance to work with cutting-edge collaboration tools in a mission-critical setting.

Please note: Due to the nature of the role, applicants must be eligible for SC clearance, and sole British passport holders.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media and Computer and Network Security

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