Cinema General Manager: Lead, Grow Revenue & Experience

Scotsman Hospitality; Perth; On-site; AUD 120,000 - 180,000; Full time

Job summary

Perth Playhouse is seeking an experienced General Manager to lead its team and drive the continued success of a premier cinema. You will own day-to-day operations, work with the wider business on commercial objectives, and uphold exceptional customer experiences across all aspects of the venue.

The role requires confidence in decision-making, independence, and a talent for building a positive, high-performing culture, with flexibility to cover evenings, weekends, and peak periods as needed.

Qualifications

• Proven management experience in cinema, hospitality, leisure, retail, or a customer-focused environment.
• Strong commercial awareness with experience managing budgets and driving sales growth.
• Demonstrable ownership of profit and loss performance and key business metrics.
• Experience coaching and developing teams to achieve engagement and performance.
• Passion for delivering exceptional customer service and guest experiences.
• Excellent communication, organisational, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing business needs.
• Cinema industry experience is desirable but not essential if leadership and commercial skills are strong.

Responsibilities

• Leading the overall operation of Perth Playhouse, ensuring a safe, efficient, and commercially successful business.
• Delivering outstanding customer service and creating memorable cinema experiences for all guests.
• Driving admissions, retail and food & beverage sales through effective commercial planning and local initiatives.
• Taking ownership of the cinema's profit and loss performance, identifying opportunities to increase revenue and control costs.
• Recruiting, developing, motivating, and managing a high-performing team.
• Maintaining exceptional operational standards, ensuring compliance with company policies, procedures, health & safety requirements, and brand standards.
• Developing and delivering local business and marketing plans aligned with regional and company objectives.
• Building strong relationships with local partners, businesses, community groups, and film distributors to maximise the cinema's presence within the local area.
• Monitoring performance through reporting and analysis, implementing action plans to achieve key business targets.
• Ensuring all site audits, compliance checks, and operational standards are consistently achieved.

Skills

Leadership

Customer service

Budget management

Team development

Job description

Perth Playhouse is seeking an experienced General Manager to lead its team and drive the continued success of a premier cinema. You will own day-to-day operations, work with the wider business on commercial objectives, and uphold exceptional customer experiences across all aspects of the venue.

The role requires confidence in decision-making, independence, and a talent for building a positive, high-performing culture, with flexibility to cover evenings, weekends, and peak periods as needed.