Cinema Experience Manager

ODEON Cinemas; Warrington; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas is seeking a Cinema Experience Manager to help lead our team in Warrington, delivering smooth, memorable cinema operations. You’ll oversee Cinema Hosts, Costa Coffee, and guest experiences across all areas, ensuring high standards of service even during peak showings.

You’ll coach staff, run shift briefings, and drive improvements to guest satisfaction while upholding safety and cleanliness. A people-first leadership style and flexibility for evenings/weekends are essential.

Qualifications

• Experience leading teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• Willingness to learn Costa Coffee operations and quality standards.

Responsibilities

• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience across retail, ticketing, ushering and Costa Coffee.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness, compliance and food handling.
• Run shift briefings and make on-shift decisions.
• Coach team members to develop skills and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Hospitality/retail experience

Tools

Costa Coffee operations

Job description

At ODEON, we believe cinema is more than what happens on the screen - it’s the atmosphere, the energy, and the experience we create together. As a Cinema Experience Manager, you’ll help lead the team that brings that buzz to life. From the excitement of opening night blockbusters to the warmth of serving a great Costa Coffee before a big show, you’ll be at the heart of making every visit memorable.

If you’re passionate about people, thrive in busy environments, and want to shape unforgettable cinema moments, this could be the perfect next step in your career.

Why you’ll love working with us:

• Lead a supportive team who genuinely want to make every guest visit special
• Be part of a fast-paced‑, energetic environment filled with filmgoers and community moments
• Get full training in cinema operations and Costa Coffee leadership standards
• Build your leadership skills with structured development pathways
• Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
• Work somewhere that celebrates individuality, inclusion and belonging

What you’ll be doing:

You’ll support the Cinema Manager in delivering smooth, memorable cinema operations including:

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
• Ensuring Costa Coffee quality and service meet brand standards
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift‑operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

What you’ll bring:

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• A supportive, people-first leadership style‑
• Strong communication and problem‑solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts
• Willingness to learn Costa Coffee operations and quality standards (full training provided)

Whether you’ve managed a team before or supported one informally, we’ll help you grow into the role.

Our commitment to inclusion

At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.

We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application.