Cinema Experience Manager

ODEON Cinemas Group; Montrose; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Staff discounts on food & drink

Wellbeing support

Inclusion & belonging

Job summary

ODEON Cinemas Group in Montrose is seeking a capable supervisor to support the Cinema Manager in delivering smooth, guest-focused operations. You will lead and motivate Cinema Hosts, oversee guest experience across retail, ticketing and ushering, and ensure high standards of safety, cleanliness, and service during busy showings.

The role requires flexible hours including evenings and weekends; training is provided, and you will have opportunities to develop leadership skills within a fast-paced

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with strong communication skills.
• High standards of safety, service, and operational delivery.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards of safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on-shift operational decisions.
• Coaching team members to build skills, confidence and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Leadership

Guest service

Communication

Problem solving

Safety & compliance

Job description

Why You’ll Love Working With Us

• Lead a supportive team who genuinely want to make every guest visit special
• Be part of a fast-paced, energetic environment filled with filmgoers and community moments
• Get full training in cinema operations and leadership standards
• Build your leadership skills with structured development pathways
• Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
• Work somewhere that celebrates individuality, inclusion and belonging

What You’ll Be Doing

You’ll support the Cinema Manager in delivering smooth, memorable cinema operations including:

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

What You’ll Bring

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• A supportive, people-first leadership style
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts

Join us on a rate of £13.71 per hour and unlock £15.55 when fully trained and ready to go!

Our commitment to inclusion

At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.

We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application. Should you require additional help from our team, whether that’s to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help. [e-mail] and we will be back in touch to help you!

If this sounds like the right fit for you, we would love to hear from you.