Cinema Experience Manager

Odeon Cinemas; Bournemouth; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Food & drink discounts

Wellbeing support

Development pathways

Résumé du poste

ODEON requires a motivated leader to support the Cinema Manager in delivering smooth, memorable cinema operations. You will oversee Cinema Hosts, manage guest experiences across retail, ticketing, ushering and Costa Coffee, and ensure service aligns with brand standards.

The role emphasizes safety, cleanliness and compliance, with training provided. Flexibility for evenings, weekends and late shifts is essential to success in this fast-paced environment.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with clear, proactive communication.
• Strong problem-solving and safety-conscious mindset.
• Willingness to work evenings, weekends and late nights.
• Able to travel safely to late shifts.

Responsabilités

• Lead and motivate Cinema Hosts during each shift.
• Oversee guest experience across all areas: retail, ticketing, ushering, and Costa Coffee operations.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak film releases.
• Maintain high standards of safety, cleanliness, compliance and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Connaissances

Team leadership

Communication

Problem solving

Customer service

Safety standards

Flexible availability

Description du poste

Why you’ll love working with us:

• Lead a supportive team who genuinely want to make every guest visit special
• Be part of a fast-paced‑, energetic environment filled with filmgoers and community moments
• Get full training in cinema operations and Costa Coffee leadership standards
• Build your leadership skills with structured development pathways
• Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
• Work somewhere that celebrates individuality, inclusion and belonging

What you’ll be doing:

You’ll support the Cinema Manager in delivering smooth, memorable cinema operations including:

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
• Ensuring Costa Coffee quality and service meet brand standards
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift‑ operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

What you’ll bring:

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• A supportive, people-first leadership style‑
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts
• Willingness to learn Costa Coffee operations and quality standards (full training provided)

Whether you’ve managed a team before or supported one informally, we’ll help you grow into the role. Join us on £13.71 per hour during training and unlock £15.55 per hour when you are fully trained and ready to go.

Our commitment to inclusion

At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.

We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application. Simply click on 'Accessibility Tools' at the top of the job advert screen. Should you require additional help from our team, whether that's to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help. Drop us an email to [e-mail] and we will be back in touch to help you!