Christmas Night Shift: Customer Assistant (+£3ph Premium)

Marks and Spencer; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial premium

Night shift pay

Job summary

Marks and Spencer is hiring a Customer Assistant for our Food section in the UK. The role focuses on frontline service, stock and product knowledge, and delivering five-star service at pace during busy periods.

Successful candidates will work night shifts, be confident with digital tools, and thrive under pressure while maintaining brand standards and helping customers find what they need.

Qualifications

• Customer-focused service experience preferred.
• Willingness to work nights and weekends.
• Able to thrive in a fast-paced retail environment.

Responsibilities

• Assist customers with product questions and purchases.
• Utilise Sparks App and in-store devices to help customers.
• Support across store areas to ensure a seamless customer experience.
• Maintain high standards of service during peak times.

Skills

Customer service

Team player

Digital literacy

Night shift

Resilience

Tools

Sparks App

In-store devices

Job description

Marks and Spencer is hiring a Customer Assistant for our Food section in the UK. The role focuses on frontline service, stock and product knowledge, and delivering five-star service at pace during busy periods.

Successful candidates will work night shifts, be confident with digital tools, and thrive under pressure while maintaining brand standards and helping customers find what they need.