Christmas Night Shift: Customer Assistant +£3/h Premium

Marks & Spencer Plc; Harrogate; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to join the frontline team. You will deliver five-star service at pace, assist customers with product knowledge, and support store operations, including night-time shifts.

The role emphasizes resilience, teamwork, and flexibility to cover various store areas while responding to strong customer demand and digital tool usage.

Qualifications

• Strong customer service mindset with the ability to stay calm under pressure.
• Able to adapt to changing shift patterns and store needs.
• Comfortable using digital tools to enhance the customer experience.

Responsibilities

• Sell and recommend M&S Food products to customers.
• Provide five-star service at pace during busy periods.
• Be a resilient, brand-ambassador, representing M&S values.
• Utilize Sparks App and in-store devices to assist customers.
• Work across multiple store areas as shifts require.
• Contribute to a high-energy, collaborative team environment.

Skills

Customer service

Flexibility

Digital tools

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to join the frontline team. You will deliver five-star service at pace, assist customers with product knowledge, and support store operations, including night-time shifts.

The role emphasizes resilience, teamwork, and flexibility to cover various store areas while responding to strong customer demand and digital tool usage.