Christmas Food Customer Assistant - Fast-Paced & Flexible

Marks & Spencer Group; Bath; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks and Spencer in Bath is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and helping customers find and enjoy our latest food products.

You’ll stay calm under pressure and adapt to busy periods while using Sparks App and in-store devices to enhance the shopper experience. This frontline role requires you to be a resilient, team‑oriented colleague who can work across store areas and respond to changing demands.

Qualifications

• Must be 18+ due to health and safety.
• Previous customer service experience is helpful.
• Able to work early mornings and variable shifts.
• Willingness to work across different store areas.

Responsibilities

• Thrive in a fast-paced, high-pressure environment delivering five-star service.
• Confidently recommend and sell new food products to customers.
• Use Sparks App and in-store devices to enhance the customer experience.
• Be a supportive team player helping across store areas and shifts.

Skills

Customer service

High-pressure

Digital tools

Tools

Sparks App

In-store devices

Job description

Marks and Spencer in Bath is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and helping customers find and enjoy our latest food products.

You’ll stay calm under pressure and adapt to busy periods while using Sparks App and in-store devices to enhance the shopper experience. This frontline role requires you to be a resilient, team‑oriented colleague who can work across store areas and respond to changing demands.