Christmas Food Assistant - Fast-Paced, Customer-First

Marks and Spencer; Nottingham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant for our Food section to greet customers, advise on products, and ensure a smooth shopping experience. You’ll be at the frontline, delivering five-star service at pace while embracing our store transformation and digital tools.

Ideal candidates are down-to-earth, adaptable, and comfortable working in a high-pressure retail environment. You’ll contribute to a friendly, high-energy team, supporting customers across shifts and store areas with

Qualifications

• Proven ability to deliver great customer service under pressure.
• Able to thrive in a fast-paced retail environment and adapt to changing priorities.
• Comfortable using digital tools to enhance the customer experience.

Responsibilities

• Provide five-star service on the shop floor and through sales interactions.
• Act as a brand ambassador, promoting products and meeting customer demand.
• Utilise Sparks App and in-store devices to assist customers and complete transactions.
• Work collaboratively with store colleagues to maintain a positive, high-energy environment.
• Be flexible to cover different areas of the store and varying shift patterns.

Skills

Customer service

Team player

Digital literacy

Adaptability

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant for our Food section to greet customers, advise on products, and ensure a smooth shopping experience. You’ll be at the frontline, delivering five-star service at pace while embracing our store transformation and digital tools.

Ideal candidates are down-to-earth, adaptable, and comfortable working in a high-pressure retail environment. You’ll contribute to a friendly, high-energy team, supporting customers across shifts and store areas with