Christmas Customer Hybrid - Zone A

TN United Kingdom; Harlow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Operations Assistant for the busy Christmas season. This role offers a fantastic opportunity to gain valuable experience in a dynamic retail environment. You'll be responsible for processing online orders, managing stock, and ensuring customer satisfaction while working collaboratively with your team. With full training provided, this position is perfect for those looking to kickstart their career in retail. Enjoy the benefits of generous employee discounts and a supportive work culture that values inclusivity and personal growth.

Benefits

Generous employee discounts

24/7 counselling and support through Employee Assistance Programme

Qualifications

• Enjoy following processes and working at pace.
• Communicate and listen effectively.

Responsibilities

• Process online customer orders using a handheld device.
• Support daily operational activities including stocking shelves.

Skills

Team Collaboration

Effective Communication

Process Adherence

Technology Adaptability

Tools

Handheld Mobile Devices

Job description

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Christmas Customer Hybrid - Zone A, Harlow

Client: Boots

Location: Harlow, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: a7dd295bf495

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Retail Operations Assistant

The hourly rate for this role is £11.44

Joining us as a Retail Operations Assistant is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge.

Whilst this is a temporary contract, there could be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

Christmas in Boots is our most exciting time of the year, and it can be very busy, so we’ll provide you with all the training and support you need to help you be at your best.

You will work in a Boots store and report into the Assistant or Store Manager. Your role would be to pick and pack our boots.com customer orders, work in our back shop, run our stock room, and support with deliveries and stock management.

• Process online customer boots.com orders to a high standard using a handheld device.
• Prepare online customer boots.com orders for customers to collect from store or for home delivery.
• Obtain the relevant information and locate the required stock from the stockroom and salesfloor to pack and dispatch online orders.
• Support the store’s daily operational activities including stocking shelves and general housekeeping.
• Work as a team to solve any issues and meet daily targets.

What you’ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed in this role:

• Enjoy following processes and working at pace.
• Enjoy working collaboratively as part of a team.
• Communicate and listen effectively.
• Comfortable learning about and using new technology, including handheld mobile devices to process online orders.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria:

• Experience in a retail or warehouse environment.
• Familiar with the products Boots sells so you can quickly identify them to pack online boots.com order.

Our benefits

• Generous employee discounts.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What’s next?

If your application is successful, we will be in contact with you to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.