Christmas Customer Assistant - Operations - Windsor

Marks & Spencer Plc; Windsor; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations. You will handle stock, deliveries, and backstage tasks to ensure the store runs efficiently. The role requires staying flexible across shifts to keep shelves stocked, clean, and ready for customers.

It is a fast-paced, physical role where you’ll use digital tools to track deliveries and stock movement, and work closely with colleagues across the store to maintain high service standards.

Qualifications

• Physically capable to perform demanding tasks.
• Agile and able to adapt to changing retail needs.
• Comfortable using digital tools to track deliveries and stock.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and ready for customers.
• Perform behind-the-scenes tasks to support store operations.
• Maintain cleanliness and availability of products for customers.
• Collaborate across store teams to ensure smooth store flow.

Skills

Stock control

Deliveries

Digital tools

Teamwork

Job description

Work Pattern

Week 1

• Sunday: 06:30-12:45
• Saturday: 15:00-21:15

Week 2

• Sunday: 13:00-19:15
• Saturday: 04:15-10:30

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.