Christmas Customer Assistant - Operations - Harrogate

Marks & Spencer Plc; Harrogate; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations to support stock control, deliveries and back-office tasks that keep the store running smoothly.

The role is physical and high-paced, requiring flexibility across the wider store, digital literacy to track deliveries, and strong teamwork to ensure shelves stay full and customers are served efficiently. Hourly rate includes plus unsocial premium between 22:00–06:00.

Qualifications

• Flexible across the wider store and shifts.
• Digital tools used to track deliveries and stock.
• Strong teamwork and collaboration across store functions.

Responsibilities

• Manage stock and deliveries; keep shelves full and store tidy.
• Support behind-the-scenes operations to ensure smooth shop-floor flow.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Customer Assistant - Operations

Work Pattern
Week One
Monday 05:00-10:30
Tuesday 05:00-09:00
Wednesday 05:00-09:00
Friday 05:00-10:30
Saturday 05:00-12:00

Week Two
Monday 05:00-10:15
Tuesday 05:00-10:15
Wednesday 05:00-10:15
Thursday 05:00-10:15
Friday 05:00-10:15

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working mechanical equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.