Christmas Customer Assistant - Operations - Stevenage Retail Park

Marks and Spencer; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium (£3 p/h)

Job summary

Marks & Spencer in Stevenage is hiring a Night Operations Customer Assistant to support stock handling and post‑hours readiness. The role is physically demanding and involves night shifts with potential full‑time hours during peak weeks.

You will manage stock deliveries, help keep the shop floor full and accessible, and use digital tools to track deliveries and stock levels while staying focused on speed and accuracy.

Qualifications

• Must be 18 years or older due to health and safety rules.
• Night shift role requiring physical stamina.
• Ability to work across store areas and adapt to pace.

Responsibilities

• Manage stock and deliveries to keep the store stocked and ready for customers.
• Support behind-the-scenes operations to ensure smooth store running.
• Use digital tools to track deliveries and stock levels with accuracy.

Skills

Flexibility

Digital tools

Team player

Job description

All the details

Work Pattern

Sunday 21:00-05:00

Wednesday 21:00-05:00

Thursday 21:00-05:00

Saturday 21:00-05:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working through the nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.