Christmas Customer Assistant - Operations - Handforth

Marks & Spencer Group; Wilmslow; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Wilmslow is seeking a Customer Assistant in our Food section to be at the frontline of the store, delivering five-star service at pace and meeting strong customer demand head-on.

You’ll stay digitally confident with Sparks App and in-store devices, work across store areas, and be a resilient, brand-focused team player helping to drive sales and customer satisfaction.

Qualifications

• Experience in frontline customer service, ideally in food retail.
• Ability to work in a fast-paced environment and handle busy periods.
• Willingness to be flexible across store areas.

Responsibilities

• Deliver five-star service at pace and meet strong customer demand.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work as part of a supportive team to maintain store standards.

Skills

Customer service

Cash handling

Team player

Job description

All the details

Work Pattern

Sunday 0500-1100

Monday 0500-1100

Tuesday 0500-1100

Wednesday 0500-1100

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?

#Christmas