Christmas Customer Assistant - Operations - Handforth

Marks & Spencer Group; Wilmslow; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Wilmslow is seeking enthusiastic Customer Assistants for our Food section. You’ll be at the frontline, delivering five-star service, recommending and selling new food products, and staying cool under pressure during peak times.

You’ll be a brand ambassador, confident with digital tools like the Sparks App, and flexible to work across store areas as customer demand changes. This is a frontline role with seasonal opportunities around the Christmas period.

Qualifications

• Customer-focused service mindset.
• Ability to work in a fast-paced retail environment.
• Digital literacy with in-store tools and apps.
• Flexible to work across store areas and shifts.

Responsibilities

• Provide five-star service at pace to customers in the Food section.
• Advise and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Work as part of a high-energy team to maintain an efficient store flow.

Job description

Saturday 14:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

All the details

Work Pattern

Sunday 1100-1700

Tuesday 14:00-22:00

Wednesday 14:00-22:00

Saturday 14:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas