Christmas Customer Assistant - Food - Stafford Retail Park

Marks & Spencer Plc; Stafford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. The role involves frontline customer service, helping shoppers with product knowledge, and driving a seamless experience using Sparks App and in-store devices.

Successful candidates will work early mornings with a focus on delivering top service, staying energized during peak periods, and supporting a high-performing team across different store areas.

Qualifications

• Frontline customer-facing role in a busy retail environment.
• Willingness to work early mornings and varying shifts.
• Ability to learn product knowledge and upsell with confidence.

Responsibilities

• Assist customers on the shop floor with product knowledge and service.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Contribute to a positive, high-energy store environment and teamwork.
• Flexibly rotate across different store areas to meet changing demand.
• Provide five-star service during peak times and busy periods.

Skills

Customer service

Digital literacy

Teamwork

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern
Sunday 06:00-10:00
Wednesday 05:00-09:00
Thursday 05:00-09:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas