Christmas Customer Assistant - Operations - Bolton Middlebrook

Marks & Spencer Plc; Horwich; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Horwich is seeking a Customer Assistant in Operations to support stock control, deliveries and back-end tasks, ensuring the shop floor remains stocked, clean and ready for customers. The role involves fast-paced, physical work and active collaboration with colleagues across departments.

Flexibility is essential, including early mornings and varied shifts around Christmas. You will work safely with mechanical equipment where required and contribute to a smooth retail

Qualifications

• Flexibility to work across the wider store as needed.
• Digital tools to track deliveries and manage stock.
• Team player across functions and store operations.

Responsibilities

• Handle stock, deliveries and behind-the-scenes tasks to keep the store shelves full, clean, and ready for customers.
• Maintain smooth shop floor flow with urgency and accuracy to prevent delays.
• Adapt to early morning deliveries and late stock movements to meet daily targets.

Job description

Monday 10:00 – 14:00
Thursday 10:00 – 14:00
Friday 10:00 – 14:00
Saturday 10:00 – 14:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaims

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas