Christmas Customer Assistant - Lisburn

M&S Careers; Lisburn; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of its busy UK stores. You will deliver five-star service, share product knowledge, and use Sparks App and store devices to assist customers. The role requires resilience, teamwork, and adaptability as shifts vary across departments.

You’ll thrive in a fast-paced environment, be a confident communicator, and help drive sales while ensuring every customer leaves valued. A strong team spirit is essential.

Qualifications

• Frontline customer service in a busy retail setting.
• Able to deliver high-quality service and product knowledge.
• Willingness to work flexible shifts, including peak periods.
• Comfortable using in-store digital tools and devices.

Responsibilities

• Provide five-star service and confidently advise on products.
• Assist customers with purchases, upsell where appropriate, and resolve queries.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Be a flexible, team-oriented brand ambassador across store areas.

Skills

Customer service

Sales skills

Resilience

Teamwork

Adaptability

Tools

Sparks App

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas