Christmas Customer Assistant - Aintree Retail Park

M&S Careers; Liverpool City Region; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant to be at the frontline of one of the UK’s leading retailers. You’ll deliver five‑star service, share product knowledge, and help customers find the right items while embracing store transformation.

You’ll thrive in a busy environment, be flexible across store areas, and use Sparks App and in-store devices to enhance service. This role is ideal for a resilient team player who loves retail and customer delight.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast‑paced retail environment.
• Willingness to learn product knowledge and engage with customers.
• Comfortable using digital tools and assistive devices.

Responsibilities

• Deliver five‑star service and assist customers at the frontline.
• Advise on products and upsell when appropriate.
• Work across different store areas to meet changing demand.
• Utilise Sparks App and in‑store devices to enhance customer experience.

Skills

Customer service

Sales

Team player

Flexibility

Digital literacy

Tools

Sparks App

POS devices

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas