Christmas Customer Assistant - Carlisle

Marks & Spencer Group; Carlisle; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to be at the frontline of our fast-paced store. This frontline role requires resilience, a service mindset, and the ability to work across different store areas during peak periods.

You’ll deliver five-star service, advise on products, upsell where appropriate, and use Sparks App and in-store devices to help customers find what they want.

Responsibilities

• Deliver five-star service at pace to customers.
• Advise on products and upsell new items.
• Utilise Sparks App and in-store devices to aid customer experience.
• Sell products and meet customer demand during peak periods.
• Work across different store areas as required.

Skills

Customer service

Retail knowledge

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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