Christmas - Customer Assistant - Foods - Newbury

Marks and Spencer; Newbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You’ll deliver five-star service at pace, apply product knowledge, and adapt to busy store conditions while supporting a positive customer experience.

You’ll use Sparks App and in-store devices to enhance service, work flexibly across store areas, and contribute to growth in sales with a proactive, team-first attitude.

Qualifications

• Frontline customer service role in food retail.
• Able to deliver five-star service at pace under pressure.
• Comfortable using Sparks App and in-store devices.

Responsibilities

• Confidently recommending and selling our newest food products to customers.
• Deliver remarkable service so customers feel valued every time they shop with us.
• Work across store areas as needed and contribute to a high-energy, positive team environment.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

SAT - 12:00-16.00
SUN - 11:00-15:00
WED - 12:00-16:00
THU - 12:00-16:00
FRI - 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

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