Christmas – Customer Assistant – Food – Brooklands

Marks & Spencer Plc; Weybridge; On-site; GBP 21,000 - 26,000; Part time

Job summary

Marks & Spencer Plc in Weybridge is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service and helping customers find what they need with speed and accuracy.

You'll work in a high-energy store environment, using Sparks App and in-store devices to enhance the shopping experience. Flexibility across store areas and shifts is expected to meet seasonal demand.

Qualifications

• Excellent customer service mindset and resilience.
• Willingness to work flexible shifts.
• Comfortable using digital tools to assist customers.

Responsibilities

• Provide five-star customer service at pace in the Food section.
• Utilise Sparks App and in-store devices to assist customers.
• Work across store areas to meet demand and support the team.
• Contribute to a positive, high-energy store environment.

Skills

Customer service

Flexibility

Digital literacy

Teamwork

Tools

Sparks App

POS devices

Job description

Sun 06.00-10.00
Mon 06.00-10.00
Tue 06.00-10.00
Wed 06.00-10.00
Sat 06.00-10.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas