Christmas - Customer Assistant - Food - Broadstone

Marks & Spencer Plc; Poole; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks & Spencer Plc in Poole is recruiting a Customer Assistant for our Food section. You will engage with customers, advise on products, handle transactions, and contribute to a fast-paced, high-service environment.

You’ll be digitally confident, using the Sparks App and in-store devices to help customers find items, restock shelves, and work flexibly across store areas. This frontline role suits resilient, team-minded individuals ready to deliver great service daily.

Qualifications

• Customer-focused service delivery and product knowledge.
• Ability to thrive in a high-pressure, fast-paced environment.
• Willingness to work across different store areas.
• Comfort with using digital tools to assist customers.

Responsibilities

• Assist customers with product queries and recommendations.
• Process transactions and maintain accuracy at the checkout and service points.
• Restock shelves and maintain product availability and presentation.
• Use Sparks App and store devices to enhance the customer experience.

Skills

Customer service

Teamwork

Digital tools

Flexibility

Resilience under pressure

Tools

Sparks App

In-store devices

Job description

Sun- 16:00-20:00
Mon- 18:00-22:00
Tues-18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas