Christmas – Customer Assistant – Food – Wolstanton RP

Marks-; Wolstanton Marsh; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Group in the UK’s Retail Food division is hiring a Customer Assistant to join our frontline team. You’ll deliver five-star service at pace, help customers find products, and contribute to a busy, high-energy store environment.

You’ll be flexible to work across store areas, embrace digital tools like the Sparks App and in-store devices, and collaborate with teammates to ensure a seamless customer experience, especially during peak periods around Christmas.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a fast-paced retail environment.
• Flexible to work varying shifts, including peak busy times during Christmas.

Responsibilities

• Provide fast, five-star service to customers.
• Advise on food products and upsell where appropriate.
• Utilize Sparks App and in-store devices to assist shoppers.
• Work flexibly across store areas to match demand.
• Collaborate with colleagues to deliver smooth shopping experiences.

Skills

Customer service

Communication

Tools

Sparks App

In-store devices

Job description

Wednesday 10:00-14:00

Thursday 10:00-14:00

Friday 10:00-14:00

Saturday 10:00-14:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas