Christmas - Customer Assistant - Food - Westbourne

MS; England; On-site; GBP 12,000 - 17,000; Full time

Job summary

M&S in the United Kingdom is seeking a Customer Assistant for our Food section. This frontline role involves mornings and late shifts during peak periods, delivering five-star service to customers under pressure.

You will use Sparks App and in-store devices to help customers find products, restock shelves, and support sales. Flexibility to work across store areas is essential, especially during the busy December weeks.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to work under pressure in a busy retail environment.
• Willingness to work early mornings and variable shifts.

Responsibilities

• Provide five-star service to customers at pace.
• Use Sparks App and in-store devices to assist customers and complete transactions.
• Restock, tidy, and maintain product availability across the Food section.
• Be flexible to work across different store areas as needed.

Skills

Customer service

Team player

Flexible hours

Digital literacy

Tools

Sparks App

In-store devices

Job description

Week 1
Sun Mon Tue Wed 20.00-4.30am

Week 2
Wed, Thur Fri Sat 20.00-04.30am

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up your sleeves, there’s huge opportunity. Are you ready for it?

#Christmas