Christmas - Customer Assistant - Foods - Eastbourne

Marks and Spencer; Eastbourne; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is recruiting a Customer Assistant in our Food section in Eastbourne. You’ll be at the frontline, delivering five‑star service at pace to meet customer demand head-on.

You’ll thrive in a high‑pressure retail environment, be digitally confident with Sparks and in-store devices, and flexibly work across store areas. Night shifts and weekend coverage may be required.

Qualifications

• Night shifts may be required.
• Resilience in a fast-paced retail environment.
• Willingness to work across different store areas.

Responsibilities

• Frontline role in Marks & Spencer Food, delivering five-star service at pace.
• Promote and sell our newest food products to customers.
• Utilise in-store digital tools (Sparks and devices) to enhance the customer experience.
• Be a reliable brand ambassador and support team colleagues during busy periods.

Skills

Customer service

Flexibility

Night shifts

Team player

Job description

All the details

Work Pattern:

Sunday: 21:00-04:00

Tuesday: 21:00-04:00

Wednesday: 20:30-04:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Are you ready for it?

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas