Christmas Customer Assistant - Food (Through the Night) - Ludlow

MS; Ludlow; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

M&S is hiring a Customer Assistant in our Food section to be on the frontline for UK shoppers. You’ll deliver five-star service at pace, fill shelves, and roll up your sleeves to meet high customer demand during busy periods.

Flexible night shifts are available (22:00–06:00), with an extra £3.00 per hour for unsocial hours. This frontline role offers growth opportunities within a vibrant, fast-paced retailer and requires a can-do attitude and teamwork.

Qualifications

• Experience in customer-facing roles within retail or food service.
• Ability to deliver five-star service under pressure and adapt to changing demands.
• Comfort with using digital tools to assist customers.

Responsibilities

• Assist customers on the shop floor with questions and purchases.
• Maintain stock levels and ensure shelves are replenished.
• Provide efficient, friendly service and support during peak times.

Skills

Customer service

Teamwork

Adaptability

Digital literacy

Tools

Sparks App

Job description

Work Pattern
Monday 22:00 - 06:00
Tuesday 22:00 - 06:00
Thursday 22:00 - 06:00
Friday 22:00 - 06:00
Saturday 22:00 - 06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas