Christmas Customer Assistant - Food -Teeside Park

Marks & Spencer; Thornaby-on-Tees; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant in our Food section. You will be at the frontline of our store, delivering excellent service, helping customers find products, and answering questions to ensure a positive shopping experience.

You will work in a fast-paced, high-energy environment, staying digitally confident with Sparks App and store devices, and be ready to adapt shifts as demand changes across the week.

Responsibilities

• Be the frontline in M&S Food, delivering five-star service at pace.
• Utilise Sparks App and in-store devices to help customers get the products they want.
• Work across store areas to adapt to changing retail demands and shifts.

Job description

Work Pattern

Week 1
Wednesday 16:00-22:00
Friday 16:00-22:00
Saturday 12:00-20:00

Week 2
Sunday 12:00-20:00
Tuesday 16:00-22:00
Friday 16:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you'll embrace the challenge.