Christmas Customer Assistant - Food - Boucher Road

M&S Careers; Northern Ireland; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace, recommending and selling our latest food products.

You’ll be digitally confident, using Sparks App and in-store devices to help customers find what they need, while staying productive in a fast-paced, high-pressure environment.

Flexibility to work across store areas and various shifts is required to meet customer demand.

Qualifications

• Customer-facing experience preferred.
• Willingness to work weekends, evenings and busy periods.

Responsibilities

• Assist customers and sell food products with five-star service.
• Use Sparks App and in-store devices to enhance the customer experience.
• Work as part of a high-energy team to meet customer demand.
• Be flexible to work across different areas of the store and shifts.

Skills

Customer service

Retail knowledge

Digital literacy

Tools

Sparks App

Job description

Work Pattern:
Sunday: 22:00-06:00
Monday: 22:00-06:00
Tuesday: 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.