Christmas Customer Assistant - Food - Stafford Retail Park

Marks & Spencer Group; Stafford; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section in Stafford. You will be on the frontline, delivering five-star service, engaging customers, and representing the brand during busy store periods.

You’ll work weekend and weekday shifts, using Sparks App and in-store devices to help customers find products, answer questions, and support store colleagues. The role offers hands-on, fast-paced retail experience.

Qualifications

• Willingness to work frontline retail and deliver high-quality customer service.
• Flexibility to work across store areas and varying shifts.
• Comfort with using digital tools (e.g., Sparks App and in-store devices).

Responsibilities

• Provide exceptional customer service and product knowledge.
• Recommend and sell new food products to customers.
• Assist with stocking and maintaining store presentation.

Job description

All the details

Work Pattern

• Sunday 12:00-16:00
• Monday 12:00-16:00
• Saturday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?