Christmas Customer Assistant - Food - Newcastle

Marks & Spencer Group; Newcastle upon Tyne; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer plc in Newcastle upon Tyne is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering friendly service, helping customers find products, and supporting store growth during busy periods.

You’ll stay digitally confident, using Sparks and in-store devices to assist shoppers, work across different store areas, and contribute to a positive, high-energy team with flexible shifts.

Qualifications

• Previous retail experience helpful
• Willingness to work in fast-paced environment
• Good communication and customer service skills
• Flexibility to work across store areas

Responsibilities

• Deliver friendly customer service as a frontline team member in Food
• Assist customers in finding products and answering questions
• Promote and sell products to meet demand and targets
• Use Sparks and in-store devices to enhance the shopping experience
• Work as part of a high-energy team and adjust to varying shifts

Job description

Work Pattern
Wednesday 08:00-12:00
Friday 08:00-12:00
Saturday 08:00-12:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?