Christmas Customer Assistant - Food - Mumbles

Marks & Spencer Group; Newton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food department. You’ll be at the frontline, delivering five-star service during peak times and guiding customers to the products they need. Flexibility is key: weekend and evening shifts, with potential to increase hours across December.

You’ll use Sparks App and in-store devices to assist customers and keep shelves well-stocked and organized. You’ll be a resilient brand ambassador, embracing change, upselling where appropriate, and

Qualifications

• Frontline retail role requiring customer focus.
• Ability to handle high-pressure periods and busy shifts.
• Willingness to work flexible weekend hours.

Responsibilities

• Assist customers with product information and recommendations.
• Operate Sparks App and store devices to enhance service.
• Maintain shelves and support across store areas as needed.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Working Pattern

Sun 16.00-20.00
Tue 18.00-22.00
Wed16.00-20.00
Fri 06.00-10.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?