Christmas Customer Assistant - Food - Tunbridge Wells

Marks & Spencer Plc; Royal Tunbridge Wells; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in Royal Tunbridge Wells is recruiting a Customer Assistant for our Food section. You’ll be frontline, delivering five-star service at pace, handling busy periods, and helping customers find and buy products.

You’ll use digital tools like the Sparks App, stay flexible across store areas, and contribute to a positive, high-energy team. The role suits someone resilient, enthusiastic about food, and eager to grow with a fast-moving retailer.

Qualifications

• Customer-focused and able to build rapport with customers.
• Good communication and teamwork to deliver fast, friendly service.

Responsibilities

• Assist customers in Food section, helping them locate products and answering questions.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Work across various store areas, staying flexible during busy periods.

Skills

Customer service

Communication

Tools

Sparks App

Job description

Work Pattern

Wednesday: 21:00-05:00
Thursday: 21:00-05:00
Friday: 21:00-05:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?