Christmas Customer Assistant - Food - Silverlink Newcastle

Marks & Spencer; Newcastle upon Tyne; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is recruiting a Customer Assistant in our Food section to be at the frontline of a fast-growing retailer. You’ll be a resilient, service-focused team member who thrives under busy conditions and confidently recommends and sells our newest food products to customers, ensuring they feel valued on every visit.

The role requires a hands-on approach and a willingness to work across shifts and store areas, with pattern hours including Tue 10:00–14:00, Fri

Qualifications

• Customer service experience or strong people skills.
• Digital confidence with store apps and in-store devices.
• Team player with flexibility to work across store areas and shifts.

Responsibilities

• Provide fast, five-star service at pace and promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience and help customers find what they need.
• Contribute to a positive, high-energy environment and support colleagues to deliver a seamless shopping experience.
• Be flexible to work across various areas of the store to meet changing retail demands.

Job description

Working Pattern

Tuesday 10:00 - 14:00
Friday 08:00 - 14:30
Saturday 11:00 - 15:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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