Christmas Customer Assistant - Food - Newcastle

Marks and Spencer; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Newcastle upon Tyne is looking for a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, and helping customers find what they want while representing the brand with pride.

You’ll need to be digitally confident, using Sparks and in-store devices to enhance the shopping experience. Flexibility to work across store areas, including evenings and weekends, is essential to meet demand during peak periods.

Responsibilities

• Be a frontline customer service ambassador in M&S Food.
• Assist customers, stock shelves and help drive sales.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Work across store areas and adapt to changing store demands.

Job description

All the details

Work Pattern:
Monday 18:00-22:00
Friday 18:00-22:00
Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

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