Christmas Customer Assistant - Food- Silverlink Newcastle

Marks & Spencer; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Christmas period

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering service at pace, recommending and selling our food products, and embracing transformation in a busy, high-pressure environment. You’ll use Sparks App and in-store devices to assist customers.

We value resilience, team spirit and a proactive approach. You’ll work late nights with an added unsocial premium and may be asked to cover full-time hours during busy weeks, with Christmas

Qualifications

• Customer service experience in fast-paced retail environments.
• Strong communicator with a can-do attitude.
• Comfortable using digital tools and devices on the shop floor.

Responsibilities

• Deliver five-star service and assist customers with enquiries.
• Sell and promote food products to meet customer demand.
• Operate store devices and the Sparks App to enhance the shopping experience.
• Contribute to a positive, high-energy team environment and flexible across store areas.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

Job description

Work Pattern

Friday 20.00-06.00
Saturday 20.00-06.00

Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks

Christmas