Christmas Customer Assistant - Food - Shoreham

Marks and Spencer; Shoreham-by-Sea; On-site; GBP 12,000 - 19,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks and Spencer is seeking a Customer Assistant in the Food section. You will be at the frontline, delivering excellent service and helping customers find and choose products while maintaining store standards.

The role requires flexibility across shifts, especially evenings and late nights, and you may be asked to work up to full-time hours in December due to demand. You must be at least 18 years old to apply.

Qualifications

• Late-night shifts required; eligibility excludes under 18.
• Ability to use Sparks App and in-store devices.

Responsibilities

• Provide five-star service at pace to customers.
• Promote and sell new food products to customers.
• Be a resilient brand ambassador who represents M&S values.
• Collaborate with store team to adapt to changing customer demands.

Skills

Customer service

Digital tools

Team player

Store flexibility

Job description

All the details

Work Pattern

• Sunday 18:00 - 22:00
• Tuesday 20:00 - 00:00
• Wednesday 20:00 - 00:00
• Saturday 20:00 - 00:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Unsocial premium

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it? Take Your Marks and apply today.

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