Christmas Customer Assistant - Food - Ludlow

Marks & Spencer; Ludlow; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to deliver five-star service during peak periods and busy shifts. You will engage customers, recommend products, and help maintain stock levels while thriving in a fast-paced environment.

Roles involve late-night shifts with a strong focus on customer experience, digital tools usage, and teamwork to meet high store demands. This is a frontline position offering growth within a renowned retailer.

Qualifications

• Experience delivering attentive customer service in a fast-paced retail environment.
• Ability to adapt quickly to changing store needs and customer demands.
• Comfort with using digital tools to assist shoppers and complete tasks.

Responsibilities

• Provide five-star service to customers and help drive sales.
• Assist customers in finding products and answering questions during shifts.
• Utilise Sparks App and store devices to enhance the shopping experience.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Resilience

Tools

Sparks App

In-store devices

Job description

Work Pattern

• Sunday: 22:00 - 06:00
• Wednesday: 22:00 - 06:00
• Thursday: 22:00 - 06:00
• Friday: 22:00 - 06:00
• Saturday: 22:00 - 06:00

Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas