Christmas – Customer Assistant – Food – Lower Earley SF

Marks and Spencer; Reading; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Reading is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service, sharing product knowledge, and helping customers with a smile.

You’ll thrive in a fast-paced environment, using Sparks App and in-store devices to assist customers, while being flexible to work across store areas during the peak Christmas period.

Qualifications

• Frontline role in a busy store requiring resilience and a customer-first approach.
• Digital confidence to use Sparks App and in-store devices to enhance service.
• Able to adapt to different store areas and shifts.
• Willingness to work in the Christmas peak periods as required.

Responsibilities

• Deliver five-star customer service at pace in the Food section.
• Advise customers on products and upsell where appropriate.
• Operate digital tools to assist customers and complete transactions.
• Collaborate with the store team to maintain high service standards.

Skills

Customer service

Five-star service

Team player

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

TUE-16:00-20:00

WED-16:00-20:00

THU-16:00-20:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas