Christmas Customer Assistant - Food - Hereford

Marks and Spencer; Hereford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom seeks a Customer Assistant for our Food section. You will be on the frontline, delivering fast, friendly service and helping customers find the right products.

This role requires flexibility across shifts, including weekends, and comfort with digital tools to assist customers throughout their store visit. You'll work as part of a high-energy team, supporting store operations while championing excellent customer experience.

Qualifications

• Frontline customer-facing role in a busy store.
• Willingness to work flexible shifts including weekends.
• Comfort with using company digital tools to assist customers.

Responsibilities

• Assist customers and provide five-star service at pace.
• Suggest and sell M&S Food products to customers.
• Utilise Sparks and in-store devices to enhance customer experience.

Skills

Customer service

Digital literacy

Team player

Tools

Sparks app

In-store devices

Job description

All the details

Work Pattern:

Sunday 10:30-16:30

Tuesday 11:00-17:00

Thursday 11:00-17:00

Saturday 11:00-17:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

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