Christmas Customer Assistant - Food (Late Nights) - Braehead

Marks & Spencer Plc; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the UK invites you to join our Food team as a Customer Assistant. You'll be at the frontline, helping customers, stocking shelves, and delivering five-star service at pace in a busy store.

This role requires flexibility for evening and weekend shifts, plus comfort using digital tools to enhance the shopping experience. You’ll work across store areas, adapt to changing demands, and contribute to a positive, high-energy environment.

Qualifications

• Frontline customer service in a busy retail environment.
• Willingness to work varied shifts including evenings and weekends.
• Able to use in-store digital tools to assist customers.

Responsibilities

• Assist customers with product questions and recommendations.
• Maintain shelves and stock levels.
• Operate tills and handle transactions when required.
• Support a positive team environment and flexible store operations.

Job description

Work Pattern
Tuesday: 20:00 - 00:00
Wednesday: 20:00 - 00:00
Saturday: 20:00 - 00:00
Sunday: 20:00 - 00:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks.

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