Christmas Customer Assistant - Food - Linlithgow

Marks & Spencer Plc; Linlithgow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the United Kingdom is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service under pressure while meeting high customer demand.

You’ll use Sparks App and in-store devices to help customers find products and complete purchases. Flexibility is essential; you may be asked to work across store areas and up to full-time hours during peak weeks in December.

Qualifications

• Customer-focused attitude with ability to assist busy shoppers.
• Thrives under pressure and delivers friendly, efficient service.
• Willingness to work early mornings and across store areas.

Responsibilities

• Assist customers in finding products and answering questions.
• Deliver five-star service at pace during peak hours.
• Recommend and sell new food products to customers.
• Use Sparks App and in-store tools to enhance the shopping experience.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

Job description

Work Pattern
Sunday 06:00-10:00
Monday 06:00-10:00
Tuesday 06:00-10:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas