Christmas Customer Assistant - Food - Braehead

Marks & Spencer Plc; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in Glasgow is recruiting a Customer Assistant in our Food section, frontline role supporting high customer demand and delivering five-star service at pace.

You will be a resilient team player, ready to use Sparks and in-store devices to help customers find products, recommend new launches, and drive store performance.

This role offers opportunities across store areas with varied shifts; candidates should thrive under pressure and bring a can-do attitude.

Qualifications

• Customer-focused service experience preferred.
• Ability to handle pressure during peak store times.
• Comfort with using digital tools to assist customers.
• Flexible to work across store areas and shifts.

Responsibilities

• Deliver five-star service at pace to customers.
• Recommend and sell new food products to customers.
• Utilise Sparks and in-store devices to enhance service.
• Be a resilient team player in a high-energy environment.

Skills

Customer service

Team player

Digital literacy

Resilience under pressure

Tools

Sparks

In-store devices

Job description

Work Pattern

Sunday 1600-2000
Thursday 1600-2000
Friday 1600-2000
Saturday 1600-2000

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

#Christmas