Christmas Customer Assistant - Food - Braehead

Marks and Spencer; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Unsocial hours premium

Christmas peak season role

Job summary

Marks and Spencer in Glasgow is seeking a Customer Assistant for our Food section to join the frontline of a fast-paced retailer. You will deliver five-star service under pressure, assist customers, and promote new products during night-time hours.

You’ll be digitally capable, using Sparks App and in-store devices to enhance the customer experience, and you’ll collaborate with a supportive team across store areas as shifts vary.

Qualifications

• Experience in retail or customer service is preferred.
• Willingness to work night shifts and weekends.
• Able to use digital tools to enhance customer experience.

Responsibilities

• Assist customers with product knowledge and service in the Food area.
• Restock shelves and manage stock levels during shifts.
• Use Sparks App and store devices to help customers quickly.
• Work across store areas as demand requires and maintain team spirit.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

"Under 18 disclaimer

This job role involvesworking through the nights this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

'Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.'

All the details

Work Pattern

• Thursday 2200-0600
• Friday 2200-0600
• Saturday 2200-0600
• Sunday 2200-0600

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be posed to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas