Christmas - Customer Assistant - Food - Harrogate

Marks & Spencer Plc; Harrogate; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer plc in Harrogate is seeking a Customer Assistant (Food) for the Christmas period, joining the frontline team to deliver five-star service at pace. You will use Sparks App and in-store devices to help customers locate products and complete purchases.

Flexibility is essential: shifts across Sundays and weekdays, with potential full-time hours during busy weeks. We value resilient, team players who thrive under pressure and represent the M&S brand with pride.

Qualifications

• Availability for the Christmas period.
• Willingness to work flexible shifts.
• Ability to deliver high-quality service under pressure.

Responsibilities

• Assist customers in the Food section and deliver great service.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance shopping experience.
• Provide support across store areas when needed.
• Contribute to a positive, high-energy customer environment.

Skills

Customer service

Team player

Digital literacy

Product knowledge

Tools

Sparks App

In-store devices

Job description

Sunday 16.00-20.00
Monday 17.00-21.00
Tuesday 17.00-21.00

Customer Assistant (Food)
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas