Christmas - Customer Assistant - Food - Oatlands Harrogate

MS; Harrogate; On-site; GBP 12,000 - 15,000; Part time

Job summary

M&S in the UK is hiring a Customer Assistant in our Food section to be at the frontline of our fast-growing retail business. You will deliver five-star service at pace, know our Food products, and help customers find what they need.

You’ll work flexible shifts, across store areas, using Sparks App and in-store devices to enhance the customer experience. If you thrive under pressure and enjoy teamwork, this role is for you.

Qualifications

• Experience delivering polite, efficient customer service.
• Comfort using digital tools to assist shoppers.
• Able to work flexibly across store areas.

Responsibilities

• Assist customers with product questions and purchases.
• Use Sparks App and store devices to enhance service.
• Maintain high-energy teamwork during peak times.
• Be adaptable to changing store needs during shifts.

Skills

Customer service

Communication

Flexibility

Digital tools

Teamwork

Tools

Sparks App

Job description

Tues 07:30-10:30
Wed 07:30-10:30
Thurs 07:30-10:30
Fri 07:30-10:30
Sat 07:30-10:30

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas